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How to invite a new user?
This guide describes the process for inviting a new user to AirVantage. The following topics are covered:
- the administrator invitation process
- user account creation and login
- multi-factor authentication considerations where enabled
Invite the new user
If you are an administrator or have a profile with sufficient rights, you can invite a new user to your company by using the ‘+’ button at the top right-hand corner of the user’s grid.
Fill out the user details
Upon inviting a new user to your company, you must specify their email address and the profile (i.e., level of rights) you want this user to have. You can add more than one profile, thus allowing you to build a consistent set of reusable profiles per user role. The “view rights” button gives you a preview of the rights for the new user. You can also write a custom invitation message:
The rest of the user’s details including first name, last name, and password will be populated by the user.
If the user is already attached to another company, accepting an invitation will link them to the new company instead of the previous one. If the user still needs to access both companies, they can contact Support to request that a partnership be created between the two companies.
Pending invitations are displayed on a dedicated widget to the right of the Users table. Invitations are valid for 7 days before expiration. If you need to revoke an invitation during its validity period, you can use the revoke button in the invitation widget.
When creating a new user, consider whether they should be subscribed to the Semtech services live availability page http://status.sierrawireless.com . Subscribers receive proactive notifications about service outages and upcoming planned maintenance. To subscribe, click ‘Subscribe to Updates’ on the status page and enter the user’s email address.
For more information on available subscription services, please refer to the frequently asked questions section.
User receives email invitation
The invited user will receive an email.
The link is only valid for one time use. If the user needs the link resent, you will need to revoke the current invitation and then re-issue it using the ‘+’. There is a maximum limit (10) to how many times an invitation to the same email address can be issued before the email address is blocked.
User completes form
After accepting the invite, the user completes a personal information form.
The password must be at least 15 characters and contain at least three of the following : lower case letter, upper case letter, number or special character. The password should also not have more than two identical characters in a row.
Log in
After selecting Sign Up, the user is created and is assigned to the company account according to their profile. The log in page will be displayed.
Using the email address and password, log in to your account.
Multi-factor Authentication
If this company has multi-factor authenticaton (MFA) enabled, then when joining, users must set up a second verification method for additional security : SMS or an authenticator app.
If the user selects SMS, they will be prompted to enter their phone number. A 6-digit verification code will be sent to their phone. The user will enter the code to confirm their identity.
Selecting the authenticator app option displays a QR code. The user can use their preferred authenticator app to scan it, then enter the verification code shown in the app to continue.
After the verification code is entered, a recovery code is displayed. This code serves as an alternative login method when the user’s device is unavailable. The user is required to acknowledge that the code has been securely stored before continuing.
Acknowledge User Information Notice
The User Information Notice is displayed. Select Accept to log in to AirVantage.
